General Terms and Conditions of Contract and Sale

The sale of products carried out on the website www.calledoravenezia.com is governed by these General Terms and Conditions of Sale.

Before submitting a purchase order, the Customer is required to carefully read these General Terms and Conditions. Submitting a Purchase Order implies full knowledge and explicit acceptance of these Terms and Conditions of Sale. Once the online purchase procedure is completed, the Customer must print and keep a copy of these General Terms and Conditions of Sale and of the related Order Form, which have already been viewed and accepted.

These General Terms and Conditions of Contract and Sale govern the online sale of products through the e‑commerce service available on the website www.calledoravenezia.com. The main characteristics and prices of the products (including any additional costs) are clearly indicated directly on the Website.

The Seller

The products are sold directly by Calledora S.r.l.s., with registered office in Venezia (VE), Via Don Federico Tosatto 127, 30174, duly registered with the Chamber of Commerce under REA number VE – 469988. The company operates in the retail and wholesale trade of jewelry, costume jewelry, watches, silverware, and other related or similar products. Calledora S.r.l.s. makes available to all users the possibility to purchase various branded products (“Products”) via the Internet, as well as the delivery service, through the website www.calledoravenezia.com, of which Calledora S.r.l.s. is the sole and exclusive owner.

For any request and/or information, you may contact the Calledora team through the “Contact Us” form available on the website.

Online Sales Conditions

These General Terms and Conditions of Contract and Sale are governed by the Italian Consumer Code (Legislative Decree No. 206/2005 and subsequent amendments) and by the regulations on electronic commerce (Legislative Decree No. 70/2003 and subsequent amendments). They apply exclusively to the distance sale via the web of the Products displayed on www.calledoravenezia.com, specifically in the “Collections” section, and to the Services indicated in these Terms and Conditions and in the other sections of the Website.

In the event of changes to the General Terms and Conditions of Sale, the version applicable to the Purchase Order will be the one published on the Website at the time the Customer submits the Order.

These Terms and Conditions govern the offer, submission, and acceptance of purchase orders for products on www.calledoravenezia.com, and do not govern the provision of services or sale of products by third parties other than the Seller, even if present on the website through links, banners, or other hyperlinks.

Products are sold to the Customer identified by the data provided when completing and submitting the electronic Order Form, together with acceptance of these General Terms and Conditions of Sale.

The product offers on www.calledoravenezia.com are intended for adult customers. If you are under 18 years old, you must obtain consent from a parent or legal guardian before purchasing on the Website. If you are asked for information you do not understand, always seek help from your parents. By placing an order through this Website, you guarantee that you are of legal age (18 years old) and have the legal capacity to enter into binding contracts.

The Customer is prohibited from entering false, invented, or fictitious names during the online Order procedure or in any further communication. The Seller reserves the right to take legal action against any violation or abuse, in the interest and protection of all consumers.

By accepting these Terms of Sale, you also release the Seller from any liability arising from the issuance of incorrect tax documents due to errors in the data you provided when submitting the online Order, as you are solely responsible for their correct entry.

By accepting these Terms of Sale, you also release the Seller from any liability arising from errors or delays in accessing the Website during the data entry phase of the purchase procedure, as well as from delays or failure to receive the Order confirmation due to Internet issues or any other unforeseeable event beyond the control of Calledora.

By accepting these Terms of Sale, you also release the Seller from any liability arising from malfunction or issues related to the email address provided by the Customer for receiving the Order confirmation.

The Products and Services, along with their Prices as displayed on the Website, constitute a public offer applicable exclusively to purchases made on www.calledoravenezia.com. Sales contracts concluded on the Website and relating to the Products and Services are entered into with Calledora S.r.l.s.

An online sales contract is defined as a distance contract for the sale of movable goods (Products) between you, as the Customer, and Calledora S.r.l.s., as the Seller, within the framework of an electronic commerce service organized by the Seller using Internet-based remote communication technology.

 

Selling Prices

Unless otherwise stated in writing, all Product prices and shipping/delivery costs indicated on the Website and in the Order are inclusive of VAT and expressed in Euros. The applicable prices are exclusively those displayed on the Website at the time the Order is submitted online. Product prices, offers, and shipping/delivery costs may change over time. If you place an order some time after your last visit to the Website, please ensure that prices have not changed and verify the final sale price before submitting your Order.

All Products are shipped directly from Italy. Unless otherwise specified, the Product prices and the shipping/delivery costs indicated on the Website and in the Order do not include any customs duties or related taxes applicable to shipments outside the EU or to countries where import charges apply. If such additional costs exist, they will be clearly indicated during the Order entry and review process.

These costs are therefore the Customer’s responsibility and must be paid directly upon delivery of the Products, according to the instructions provided in the Order Confirmation.

In case of non‑collection of the shipment, the Seller will refund the cost of the product but not the shipping costs, outbound and inbound customs duties and related taxes, nor the return shipping costs to send the product back to the Seller.

All Product Prices indicated on the Website include VAT. Delivery costs, where applicable (i.e., for shipments outside Italy), are borne by the Customer and are detailed in the “Shipping Information” section. The applicable Product Price is the one displayed on the Website at the time the Order is submitted, unless offers or price changes occur afterward and are displayed on the Website.

Purchase Order Conditions

The Purchase Order must be placed online by clicking on the desired product, which will be added to the Cart. To proceed with the Order, simply fill in the required fields in the appropriate form with the information necessary to complete the Purchase.

The Customer successfully completes the Order Procedure if the Website does not display any error messages (the system cannot detect errors related to the data entered by the Customer in the billing or shipping address fields).

Shipping and Delivery Conditions for Calledora Products

Delivery of the Products purchased through the Seller’s Website is carried out as described below.

Products will be delivered by the courier appointed by the Seller to the shipping address indicated by the Customer in the Order, with insured shipping. Upon receiving the goods at your address, please check the integrity of the package at the time of delivery. In case of anomalies, you must report them to the courier, have them noted accurately, and either refuse the delivery or “accept with reservation”.

In Italy, we ship via express courier within 24–72 hours, with insured delivery and signature required. For international shipments, we use express couriers and delivery times vary depending on the destination country.

When the Order is shipped, you will receive an email containing the tracking code, which includes a link to the courier’s website showing the shipment status. This tracking code allows you to monitor the progress of the shipment and the expected delivery date.

Order Processing

By submitting the Order through the Website, you unconditionally accept and agree to comply with these General Terms and Conditions of Contract and Sale in your dealings with the Seller.

Once the Order has been submitted, the Seller will process it and send you an Order Confirmation by email to the address provided by the Customer. This Confirmation will summarize the selected Products and Services, their Prices (including Delivery costs and any additional charges for optional Services requested by the Customer), the delivery address, and the Order Number (“Order Number”).

Calledora reminds the Customer to carefully check the accuracy of the information contained in the Order Confirmation and to notify the Seller of any corrections within 24 hours of receiving it. The Order Number, generated by the system and communicated by Calledora, must be used by the Customer in all communications with Calledora.

Occasional unavailability of Products may occur. If the Products selected by the Customer are not available, in whole or in part, Calledora will notify the Customer.

Before sending the Order Confirmation, the Seller reserves the right to request additional information regarding the Order via email or telephone.

The Seller may decline purchase orders that do not provide sufficient guarantees of solvency, that are incomplete or incorrect, or in case of product unavailability. In such cases, you will be informed by email that the Contract has not been concluded and that the Seller has not processed your Order, specifying the reasons. Any amount previously authorized on the Customer’s payment method will be released.

If the products displayed on the Website become unavailable after the Order has been submitted, the Seller will notify you promptly and in any case within 30 business days from the day after the Order was submitted. Any previously authorized amount will be released.

Each sale made by the Seller through the online service may include one or more products, with no quantity limits per item.

Before concluding the Contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale, including the Withdrawal Policy and the Privacy Policy.

The Contract is concluded when the Seller, after receiving your Order Form and verifying the accuracy of the data, sends you the shipping confirmation to the email address you provided.

The Seller undertakes to deliver the ordered products to the Customer within no more than 30 days from the date of conclusion of the Contract.

The language available for concluding the Contract with the Seller is Italian, and the applicable law is Italian law.

Calledora reserves the right to refuse orders from customers involved in legal disputes relating to previous Orders. This also applies in all cases where Calledora deems the customer unsuitable, including—by way of example—previous violations of online purchase conditions or any other legitimate reason, especially in cases involving fraudulent activity.

Right of Withdrawal

The user has the right to withdraw within 14 days without providing any reason.

Withdrawal may be exercised within 14 days from the purchase date by submitting a formal request.

The purchased goods may be returned within 14 calendar days from the date of receipt.

For Calledora to accept the return and issue a full refund of the amount paid, the watch must be returned in the same condition in which it was shipped to the buyer: new, unscratched, never worn, with all protective films and tags intact where applicable.

These conditions are essential and mandatory; without them, Calledora cannot issue a refund.

Payment Methods for Calledora Products

To pay for the Products and related shipping and delivery costs, you may use one of the following methods:

PayPal

Calledora allows you to make payments using PayPal, even without logging into www.paypal.com with an email and password.

Bank Transfer

You may pay for your Order quickly and securely using your online banking through the payment platform. The amount will be debited directly from your bank account, and the shipment will take place after the funds have been credited. Before proceeding with payment by bank transfer, contact Calledora through the “Contact Us” form on the website.

Bank transfer details:

Account holder: CALLEDORA IBAN: IT 89 P 02008 36142 000107425510

Disputes

These General Terms and Conditions of Contract and Sale are governed and interpreted exclusively under Italian law. Therefore, the interpretation, performance, and termination of these Terms are subject solely to Italian jurisdiction.

If the Customer qualifies as a Consumer, any disputes shall be resolved by the court of the Customer’s place of residence or domicile, in accordance with applicable law.

If the Customer does not qualify as a Consumer, the parties agree that the exclusive jurisdiction shall be the Court of Como.

Exclusive Ownership

All elements of the Website are the exclusive property of Calledora and may not be used. All designs, models, trademarks, texts, visual or audio content, comments, works, illustrations, and images reproduced on www.calledoravenezia.com are protected by copyright, trademark rights, image rights, and all other applicable intellectual property rights. They are the exclusive property of Calledora S.r.l.s.

Any reproduction or representation, including counterfeiting, may result in civil and criminal liability for the offender.

Modification of the General Terms and Conditions

Whenever these General Terms and Conditions of Sale are amended, Calledora will promptly publish the updated version on the Website. The modified Terms will become an integral part of new Contracts starting from the first Order submitted after their publication.

For Orders already submitted before such publication, the previous version of the Terms will apply.

If any current or future provision of these Terms becomes wholly or partially invalid or ineffective, or if a gap is identified, the remaining provisions shall remain valid and effective. Calledora and the Customer agree to negotiate in good faith to integrate the missing provision or replace the invalid clause with one that achieves the same purpose and preserves the economic substance of the Contract.